Privacy Policy

Website Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

Additionally, when you fill out forms on the Site, such as signing up for our various campaigns and notification programs, we collect certain information from you. This may include (but is not limited to) email addresses, physical addresses, names, phone numbers, and account numbers. We refer to this as “Personally Identifiable Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Personally Identifiable Information.

How do we use your Personal Information?

We use the Personally Identifiable Information you voluntarily provide to fulfill your request, help you quickly find and/or receive information from us, alert you to updated information and services, provide more complete service, improve the content of our website for your reference, answer your questions, and communicate with you.

We use the Device Information that we collect to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your Personal Information

With respect to site collected information, Union Power Cooperative does not sell the Personal Information you provide for financial gain nor does Union Power Cooperative share such information with third parties for the purpose of sending you advertisements for products or services unaffiliated with Union Power Cooperative or with its affiliates or business partners. Union Power Cooperative may, however, share your Personal Information for legitimate business purposes, including without limitation the following:

By providing Personally Identifiable Information, you expressly consent to these privacy practices. Also, Union Power Cooperative reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Security Policy

Union Power Cooperative strives to use the industry-standard practices to protect your Personal Information from loss, misuse, alteration and destruction. However, no security system is completely fail-safe, and Union Power Cooperative cannot guarantee the information you provide will never be obtained by unauthorized persons. In some areas of our website, we require a user ID and password for you to access certain information. Union Power Cooperative will not disclose such password to third parties; however, you are responsible for maintaining the privacy and security of your password.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices, even if we see a Do Not Track signal from your browser.

Data Retention

We will maintain your Personal Information for our records unless and until you ask us to delete this information.


We may update this privacy policy periodically in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the information below:

Union Power Cooperative
PO Box 5014
Monroe, NC 28111