Billing and Payment Options

Billing Options

Levelized Billing +

Members normally experience seasonal fluctuations in energy use throughout the year. The levelized bill will be based on the average energy use for the most recent 12 months. The bill is averaged so the amount does not stay the same, but increases or decreases slightly each month as consumption changes.

Budget Billing +

Based on the previous 12-month history, we determine a fixed dollar average. The average is billed each month until November. A new average is calculated each November with any overpayments or underpayments and increases or decreases in energy use figured into the new average for the next 12 months.

E-Bills +

Go paperless! You can now receive an electronically formatted version of your bill via email. For more info, click here.

Pay Your Way +

This billing option provides tools to more closely monitor and adjust your daily energy use. Pre-pay for your electricity and then track your daily usage with online tools and email/text alerts that show daily use and account balances.

  • No surprise bills – monitor your consumption and manage your energy use, receiving alerts for daily usage and account balances
  • Flexible and convenient payment method for your budget – pay when YOU want and in the amount YOU choose
  • An alternative for security deposit or guarantor requirements
  • Great for seasonal or rental properties

 

Payment Options

Pay Your Way +

This option provides tools to more closely monitor and adjust your daily energy use. Pre-pay for your electricity and then track your daily usage with online tools and email/text alerts that show daily use and account balances.

  • No surprise bills – monitor your consumption and manage your energy use, receiving alerts for daily usage and account balances
  • Flexible and convenient payment method for your budget – pay when YOU want and in the amount YOU choose
  • An alternative for a security deposit or guarantor requirements
  • Great for seasonal or rental properties

ACH Draft Payments +

Your account can be set up for automatic draft from your checking, savings or credit/debit card account on the 1st, 10th or 20th of the month depending on your particular billing cycle, and you’ll no longer worry about missed or late payments. This option may be set up by calling our customer service department.

Auto Pay +

Similar to automatic draft, you can use our Auto Pay option to personally manage your bank or credit card drafts and make changes at any time, giving you more flexibility to manage your payments. This option can only be set up through our Member Center.

Pay Online +

View and pay your bill on our secure site using your credit card, debit card or by electronic check. Click here, then enter your account number or User ID and Password and select “Payments” to pay your bill now.

Mobile App +

View your bills, make secure payments, manage your alerts and reminders, and even receive push notifications using the UPC Mobile app with your iPhone®, iPad® or Android™ device. Search Union Power Cooperative in the App Store or the Android Market.

Set up High Bill Alerts to make you aware of high usage on your account.

Pay By Phone +

Use our FREE automated system by calling 800-794-4423 and press 3.

Please note: A $5 service fee will be applied to bill payments made through a customer service representative.

Pay By Mail +

Use the address below to send your payment by mail. Include your payment stub and allow 5 to 7 business days for your payment to arrive.

Union Power Cooperative, P.O. Box 63047, Charlotte, NC  28263-3047

Pay In Person +

You may take your payment to one of our two office locations listed below. However, please do not mail your payment to these addresses.

1525 North Rocky River Road           475 South Main Street
 Monroe, NC 28110    Oakboro, NC 28129
 M – F, 8 AM – 5 PM  M – F, 8 AM – 5 PM
Union Power does not authorize the use of any third-party payment vendor. Click here to read more.

For more information or to sign up for one of these billing or payment options, visit our Member Portal. Account set-up and login is required prior to accessing your online account. You may also call 704-289-3145 or 800-922-6840 to speak with one of our Customer Service representatives.