Report an Outage
If you need to report a power outage, call 800-794-4423. It is important that your current phone number be listed on your account. Our outage-reporting system recognizes the phone number being called from; however, if that phone number does not match our records, you will be instructed to enter additional information to help us identify the location of the problem. Provide any one of the following items that are listed on your billing statement:
- Phone number
- Account number
- Meter number
It is important for you to keep us informed of any changes to your telephone number to help us locate your home easily during an outage. Click here to update your account information. You may also call our customer service department toll free at 800-922-6840.