Suspending Disconnections and Late Fees

March 17, 2020

As the impacts of COVID-19 unfold, we will continue to be responsive to the needs of our membership.  Late last week we suspended disconnecting power for nonpayment and began waiving late fees.  Any member wishing to make a payment arrangement will need to contact a Customer Service Representative. We will continue this process until April 15, 2020 at which time we will evaluate the situation and make any necessary adjustments.  

Union Power remains committed to serving you and your families. Our customer service representatives are here to help you and can be reached at 704-289-3145 Monday-Friday from 8 a.m. to 5 p.m.

For the latest information about our plans and preparations for COVID-19, please stay connected with us via and on social media.