Phone Service Issues

January 25, 2023

This afternoon we experienced a brief interruption in our phone service, which was resolved around 4 pm. We recognize that members may have experienced busy signals and could not contact our office. We will not disconnect service for nonpayment, and we will waive late fees for those affected by this inconvenience. Keep in mind we have additional ways to reach our Customer Service team. You can use the chat feature on our website,, or email us at These options are monitored Monday – Friday, 8 am to 5 pm. To report an outage, 24/7, call our Outage Line at 1-800-794-4423.