Important Update: New Number, Same Reliable Alerts

June 26, 2025

On July 1, members who have signed up to receive account alerts through text will notice a new number. Instead of using a short code, members will now receive text messages from 704-289-3146.

Just like the previous short code, this new number will be used to communicate with our members and provide important information and notifications such as payment confirmations, past due notifications, profile updates and changes, daily usage reports, and more. We advise members to save this new number as UPC Account Alerts in their phone as a contact.
Please note: This number is not for reporting outages; it is only for members who have signed up to receive account alerts. Members experiencing an outage can report it by calling or texting “OUT” to our outage number, 1-800-794-4423.

This change is part of proactive security measures to protect you from spam and fraudulent messages, ensuring your experience remains safe and reliable.
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