Guidance for Members: Coronavirus (COVID-19)

March 12, 2020

Coronavirus (COVID-19) Update

Union Power practices and promotes a comprehensive culture of safety. Amid growing concerns about the Coronavirus (COVID-19), we invite you, our members, to share in this culture to limit the potential impacts the virus could have on our local community.

Union Power is closely monitoring COVID-19 and taking proactive steps to ensure there will be no disruption to business operations or service to our members in the event our area is impacted.

We will remain engaged with local emergency management officials to ensure decisions are made with the highest level of situational awareness.

We also are reviewing procedures and practices to ensure continuity of operations for our website, telephone, and mobile app services for members.

As the COVID-19 situation evolves, we will give careful consideration and follow U.S. Centers for Disease Control and Prevention (CDC) recommendations. Please stay connected with us via our website at union-power.com or our Facebook, Twitter, and Instagram pages for the latest updates.

Payments and other requests

Safety is a top priority for us at Union Power. In order to ease concerns about the Coronavirus (COVID-19) and minimize potential spread, we encourage you to utilize our online and by-phone member services, including bill pay options and our live chat feature from the convenience of your home.

Payment options:

Pay Online – View and pay your bill on our secure site using your credit card, debit card or by electronic check. Click here, then enter your account number or User ID and Password and select “Payments” to pay your bill now.

Mobile App – View your bills, make secure payments, manage your alerts and reminders, and even receive push notifications using the UPC Mobile app with your iPhone®, iPad® or Android™ device. Search Union Power Cooperative in the App Store or the Android Market.

Pay by Phone – Use our FREE automated system by calling 800-794-4423 and press 3.

Please reach out to us at 704-289-3145 or visit union-power.com with any questions or concerns.

Coronavirus (Covid19) Prevention and Safety

Please take everyday precautions to help prevent the spread of respiratory diseases as recommended by the U.S. Centers for Disease Control and Prevention (CDC) and the N.C. Department of Health and Human Services.

Stay extra vigilant about cyber scams regarding COVID-19. Cyber actors may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Exercise caution in handling any email with a COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts or calls related to COVID-19.

If you’re unsure if a call, email, or text sent on behalf of Union Power is legitimate, please contact us 704-289-3145.

These precautions include:

Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing.
Avoid touching your eyes, nose and mouth.
Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
Avoid close contact with people who are sick.
Stay home when you are sick.
It is not recommended that people who are well wear a facemask, but facemasks should be used by those who show symptoms of COVID-19 to help prevent the spread of disease to others.