COVID-19: Changes in Collection Procedures

January 1, 2021

January 1, 2020
After nearly nine months of suspended service disconnects for non-payment, Union Power will return to routine collection procedures this month. Our goal has been and continues to be to work with members to develop reasonable payment plans and terms, so repayment does not create further hardship. 

If you have a past-due balance on your account or payment plan, we ask that you begin making payments immediately to bring your account into good standing to avoid possible interruption in service. Feel free to contact Customer Service at 704-289-3145 or 800-922-6840 if you have any questions about your account. For a listing of payment assistance agencies located in your area, click here.