Contact Us

Locations and Service Hours

Our hours are 8 AM to 5 PM, Monday through Friday, excluding major holidays. Routine and regular service work is performed during these office hours. No routine or regular service work will be performed on Saturdays, Sundays and holidays. Emergency service work is performed 24 hours a day, 7 days a week.

Call 1-800-794-4423 to report an outage.
You will need the following information that may be found on your bill: Telephone number, Account number, or Meter Number.

Any customer service inquiry can be directed to


1525 North Rocky River Road
Monroe, NC 28110

  • 704-289-3145
  • 800-922-6840
  • Fax: 704-296-0408
  • Directions

474 South Main Street
Oakboro, NC 28129

  • 704-485-3335
  • 800-922-6840
  • Fax: 704-485-4725
  • Directions

Key Contacts

For a listing of Key Contacts, Click here.