Because Union Power Cooperative is a not-for-profit utility, we focus on service rather than profit. Although we serve a membership of more than 75,000, you are not just a number to us. Your satisfaction matters. We’re listening to what you’re saying as we strive to provide you with an exceptional member experience.
With the rise in the use of portable electronics, we now have more ways to connect with our members than ever before. TSE Services, a cooperative-owned market and research organization founded by North Carolina’s electric cooperatives, collects and provides market research data to electric cooperatives with a special focus on member satisfaction, engagement and strategic market planning. The results of these surveys allow us to target areas of improvement allowing us to provide our members with a level of service that’s second to none.
In early 2018, we began conducting on-line surveys as an option for our members. 90% of our membership currently have an email on file with us. If you are one of the few that do not, please visit our Member Center at union-power.com to add your information. If you need assistance, call us at 704-289-3145 and speak to one of our Customer Service Representatives who will help.
Whether through a phone survey or online, we ask that you please take a few minutes to participate in the survey when you are called. At Union Power Cooperative, we strive to be recognized as your trusted energy partner as well as provide you with safe, reliable power and energy services with exceptional value.