We survey our membership: We want to provide exceptional member experiences

Because Union Power Cooperative is a not-for profit utility, we focus on service rather than profit. Although we serve a membership of more than 75,000, you are not just a number to us. Your satisfaction matters. We’re listening to what you’re saying as we strive to provide you with an exceptional member experience.

 

With the rise in the use of portable electronics, we now have more ways to connect with our members than ever before. TSE Services, a cooperative-owned market and research organization founded by North Carolina’s electric cooperatives, collects and provides market research data to electric cooperatives with a special focus on member satisfaction, engagement and strategic market planning. The result of these surveys allow us to target areas of improvement allowing us to provide our members with a level of service that’s second to none.

With the incidents of fraud and spam-mail on the rise, we have found survey participation has declined, especially for those members using cell phones as their primary method of communication. To combat the impact of spam-filtering apps, TSE Services has partnered with Union Power Cooperative to put additional safeguards in place. As a result of these efforts, members can expect:

  • All legitimate phone calls will be made from a 919 area code
  • All legitimate survey calls will be displayed on the member’s caller ID as being from Data Decisions Group

Beginning in early 2018, we will begin incorporating on-line surveys as an option for our members. Whether through a phone survey or online, we ask that you please take a few minutes to participate in the survey. At Union Power Cooperative, we strive to be recognized as your trusted energy partner as well as provide you with safe, reliable power and energy services with exceptional value.