COVID-19: Member Updates

  

Still Available to Serve You

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704-289-3145

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Available at both office locations

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Union Power Cooperative
P.O. Box 63047
Charlotte, NC 28263-3047

 

We’re Here For You, Our Members

March 30, 2020 
To assist members who may be facing financial hardships due to COVID 19, all late fees and penalties are being waived and service disconnects for non-payment have been suspended. We understand that many members will need help getting through these difficult times and we are here to help. To make a payment arrangement, call in and speak to a customer service representative.  

In light of North Carolina’s Stay at Home order issued by Governor Cooper, Union Power Cooperative employees are still working. Our customer service representatives are available to help you and answer questions Monday – Friday from 8.a.m. to 5.p.m. You can also find your account information on our website, www.union-power.com, and through our mobile app 24/7. 

We are monitoring the situation and taking proactive steps to ensure there will be no disruption in providing electric service to our members. No matter the challenges brought to our area by COVID-19, Union Power wants to assure you that our commitment to provide you with safe and reliable electricity remains the same.

Keeping Distance During COVID-19

 
With distancing precautions key to slowing the spread of COVID-19, we have adapted procedures to protect and reduce risks to our line crews and vegetation management personnel as they work to meet member’s needs. In these times of uncertainty, we need to focus on safety. If you see our crews or employees working in your neighborhood or near where you live, for the safety of everyone, please stay at least six feet away. Thank you for your cooperation and helping us to better serve you, our members.

Defending Against COVID-19 Cyber Scams

 
Since the Coronavirus (COVID-19) outbreak, many of us have seen a sudden influx of emails from companies offering safety tips and information about how their services and consumers will be impacted by the virus.

From banks, to doctor’s offices, insurance companies, and other businesses who provide essential services, emails about COVID-19 have begun to filter in from all over. Along with the increase in emails, members should also expect an increase in cyber scam attempts. Members are urged to remain vigilant about cyber scams regarding COVID-19.

Avoid Coronavirus Cyber Scams by following these helpful tips:

  • Exercise caution in handling any emails with a COVID-19-related subject line, attachment, or hyperlink (even from people you know), and be wary of social media pleas, texts, or calls related to COVID-19.
  • Cyber actors may send links to fraudulent websites to trick victims into donating to fraudulent charities or causes. Do not reveal personal information in email, and do not respond to email solicitations for this information.
  • Watch for content from sources claiming to be experts saying they have information about the virus. Only use legitimate, fact-based government websites such as the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).

“Unfortunately, there are Cyber threat actors out there looking for an opportunity to take advantage of unsuspecting victims during this COVID-19 crisis,” said Jeremy Black, Union Power manager of information services. “Members should continue to be vigilant and have an increased awareness of any potential scams.” 

If you have questions or are suspicious of any emails or phone calls sent on behalf of Union Power, call our office at 704-289-3145.

UPC College Scholarship Deadline Extended 

 
Due to the unprecedented times, our community and nation are facing we have extended our deadline to April 3, 2020. Each year we offer high school seniors, attending North Carolina accredited colleges and/or universities, the opportunity to apply for a $1,000 scholarship. 

Click here for more information about our scholarship program.

Suspending Disconnections and Late Fees

As the impacts of COVID-19 unfold, we will continue to be responsive to the needs of our membership.  Late last week we suspended disconnecting power for nonpayment and began waiving late fees.  Any member wishing to make a payment arrangement will need to contact a Customer Service Representative. We will continue this process until April 15, 2020 at which time we will evaluate the situation and make any necessary adjustments.  

Union Power remains committed to serving you and your families. Our customer service representatives are here to help you and can be reached at 704-289-3145 Monday-Friday from 8 a.m. to 5 p.m.

For the latest information about our plans and preparations for COVID-19, please stay connected with us via union-power.com and on social media.

Important update: Our Lobbies are Closed 

As your local energy provider, we are determined to continue delivering the reliable power you need while helping to protect the health and well-being of our community.

We understand that these are difficult and uncertain times, and as always, our customer service representatives are here to serve you. For the safety of our members and employees, our lobbies will be closed until further notice, but our drive thru in Monroe and Oakboro will remain open. Our customer service reps are here to help and can be reached at 704-289-3145. You can also access our free and easy-to-use online, phone, or mobile app services. Our website and social media pages are a good way to stay up-to-date with the latest information from our company as the impacts of COVID-19 unfold.

Union Power remains committed to serving you and your families. We are proactively taking steps to help ensure the stability and continuity of our operations.

We are closely monitoring the guidance of the Centers for Disease Control and Prevention (CDC) and government officials, including taking the steps necessary to reduce the threat of COVID-19 exposure to employees and members. It may be helpful for you to review the symptoms on the CDC website: https://www.cdc.gov/coronavirus/2019-ncov/about/symptoms.html.

For the latest information about our response and preparation for the virus, please stay connected with us via union-power.com or our Facebook, Twitter, and Instagram channels.

Guidance for Members: Coronavirus (COVID-19)

Union Power practices and promotes a comprehensive culture of safety. Amid growing concerns about the Coronavirus (COVID-19), we invite you, our members, to share in this culture to limit the potential impacts the virus could have on our local community.

Union Power is closely monitoring COVID-19 and taking proactive steps to ensure there will be no disruption to business operations or service to our members in the event our area is impacted.

We will remain engaged with local emergency management officials to ensure decisions are made with the highest level of situational awareness.

We also are reviewing procedures and practices to ensure continuity of operations for our website, telephone, and mobile app services for members. 

As the COVID-19 situation evolves, we will give careful consideration and follow U.S. Centers for Disease Control and Prevention (CDC) recommendations. Please stay connected with us via our website at union-power.com or our Facebook, Twitter, and Instagram pages for the latest updates.

Payments and other requests

Safety is a top priority for us at Union Power. In order to ease concerns about the Coronavirus (COVID-19) and minimize potential spread, we encourage you to utilize our online and by-phone member services, including bill pay options and our live chat feature from the convenience of your home.

Payment options:

Pay Online – View and pay your bill on our secure site using your credit card, debit card or by electronic check. Click here, then enter your account number or User ID and Password and select “Payments” to pay your bill now.

Mobile App – View your bills, make secure payments, manage your alerts and reminders, and even receive push notifications using the UPC Mobile app with your iPhone®, iPad® or Android™ device. Search Union Power Cooperative in the App Store or the Android Market.

Pay by Phone – Use our FREE automated system by calling 800-794-4423 and press 3.

Please reach out to us at 704-289-3145 or visit union-power.com with any questions or concerns.

Coronavirus (Covid19) Prevention and Safety

Please take everyday precautions to help prevent the spread of respiratory diseases as recommended by the U.S. Centers for Disease Control and Prevention (CDC) and the N.C. Department of Health and Human Services.

Stay extra vigilant about cyber scams regarding COVID-19. Cyber actors may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Exercise caution in handling any email with a COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts or calls related to COVID-19.

If you’re unsure if a call, email, or text sent on behalf of Union Power is legitimate, please contact us 704-289-3145.

 These precautions include:

  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing.
  • Avoid touching your eyes, nose and mouth.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • It is not recommended that people who are well wear a facemask, but facemasks should be used by those who show symptoms of COVID-19 to help prevent the spread of disease to others.

Stay extra vigilant about cyber scams regarding COVID-19. Cyber actors may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Exercise caution in handling any email with a COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts or calls related to COVID-19.

If you’re unsure if a call, email, or text sent on behalf of Union Power is legitimate, please contact us 704-289-3145.