Let’s Chat: Live Chat Feature Helps Improve Member Experience

Live chatConvenient highly engaging and easy to use are just a few qualities members love about our Live Chat feature a communication channel Union Power introduced in 2017 as a part of our commitment to improving and providing exceptional member experiences. Since its inception¬ the chat feature has rendered significant results offering members the ability to chat online with customer service representatives in real time for faster  more efficient service.

Customer service remains a top priority and with the rise in our membership we have a greater need to connect with our members in more ways than ever before. Live Chat has allowed us to provide our members with a quality level of service and we are proud to say that our numbers are reflective of this. Within the last year our chat feature received an overall chat satisfaction rating of 86% with a total of 4,555 chats reported.

So the next time you’re looking for information about your bill,  or interested in requesting general services such as a home energy audit or outdoor light repair, remember, our chat feature is here to make things easier! You can avoid wait times and interact with a representative immediately by using the chat feature on our website. Representatives will be available to chat Monday through Friday from 8 a.m. to 5p.m

Please note:

  •  To initiate a chat, you will be asked to enter information such as  the name, email address, phone number, and the last four digits of your SSN associated with your account. This security measure is in place to ensure your data is safe and to ensure we do not share or discuss sensitive information with anyone but you. Please make sure your information is always up-to-date.
  •  Payments and outage reports will not be accepted through Live Chat. We offer several payment options, which can be found on our website. Outage reports must be made through our automated outage line at 1-800-794-4423.