In this day and time, personal safety has to be a top priority for everyone. There have been reports of incidents involving people posing as utility workers, by phone and in person.
Some electric co-op members and customers of other utilities have received telephone calls from scam artists demanding immediate credit card payment to avoid disconnection of service. Union Power urges members to use extra caution if they’re contacted and asked for personal information over the phone. If you are not certain a call is coming from Union Power, do not provide any personal or banking information. Union Power recommends asking the caller to verify the member’s account number, or simply hang up and call Union Power’s customer service department at 704-289-3145.
There are ways to verify if a utility worker showing up at your home is actually a Union Power employee. Union Power recommends you always ask for company identification. All Union Power employees, and employees working for companies contracted by Union Power, carry company-issued photo identification and can provide this information immediately.
Union Power employees, on occasion, may be dispatched to a member’s home for unscheduled routine maintenance. At no time should a Union Power employee need to come into your home to make repairs.
To help you identify legitimate Union Power employees look for:
- Marked truck with Union Power logos on the doors and/or on the front tag.
- Uniforms of khaki-colored shirts with a Union Power patch and navy blue pants.
- Ask for photo identification.
- Any member can call the Cooperative office, at (704) 289-3145 or 1-800-922-6840, to verify that an employee has been dispatched to their residence.
At Union Power, we’re looking out for you.